T-Mobile sent messages to some customers that they would no longer get recurring monthly credits as the carrier decided to give them the whole amount at the same time. Here’s the full message:
We’re changing how we apply account credits for selected offers. On your next bill, you’ll receive one lump-sum credit for the remainder of your offer value instead of a recurring monthly credit. Don’t worry, you’ll keep any credits you may have already received.
T-Mobile stopped offering the discounts to more customers in February and the company has also apparently decided to combine any remaining credit owed to customers into one final payment. This means that customers will still get the discounts they were promised, but they will be aggregated into a final lump sum payment.
That’s of course nothing to worry about but since the text that T-Mobile sent to the customers who will be impacted was a little vague, it’s easy to see why some customers felt uneasy after receiving it.
T-Mobile has made many unpopular changes in recent times, so many of its moves are viewed as suspicious, though, in the company’s defense, it does come up with nice discounts, offers, and freebies every once in a while to makeup for the unwelcome policies.
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