Of course, not all T-Mo subscribers are looking at paying more on their monthly bill starting in June, but as if the actual price increase news this week was not bad enough to make thousands of people grab their (virtual) pitchforks and torches across various online forums and social networks, the “Un-carrier” also totally botched its communication on the matter.
If you haven’t gotten a text, you’re (probably) safe
In a nutshell, you should have already been informed that your monthly costs are going up, and if you haven’t received a text message alerting you of what’s to come, that means you’re probably not going to pay anything extra in June. Obviously, that doesn’t sound like an infallible notification system, so just to be on the safe side of things, you may want to check your email as well.
Yes, some (but not all) Magenta plans are affected
The main reason why T-Mobile is refusing to list all the plans that are getting pricier is fairly easy to guess if you’ve followed the conversation around the topic on Reddit, for instance. Basically, not all customers appear to be treated equally on plans like Magenta, Magenta Plus, and even Magenta Max, with some looking set to retain their current rates and others being informed they’ll soon have to cough up anywhere between $2 and $5 more every month for every line of service.
As you can imagine, these widely disparate experiences are causing much of that aforementioned confusion (and quite a bit of anger), which is certainly understandable. Another thing that’s messing with some people’s heads is the language in T-Mo’s texts, which doesn’t make it very clear what parts of one’s account are subject to a price increase.
You can always contact customer support if you’re not entirely sure what’s happening with your account or any lines that might confuse you, but please remember that T-Mobile‘s low-level employees are in no way to blame for the company’s greed rising inflation.
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