Browsing: customer

AT&T says customer data exposed in massive data breach – CBS News Watch CBS News AT&T on Friday disclosed that…

Anyone can make an accounting mistake and usually, disputed charges are reversed without a fuss by financial institutions after investigation.…

A cybercriminal group claims it has stolen personal data belonging to more than 500 million Ticketmaster customers. Although the event…

The man responsible for the 2021 T-Mobile data breach is close to being brought to justice.John Binns, an American citizen with…

AT&T, Verizon, and T-Mobile may be the largest telecom companies in the US in terms of market share but that…

Once the interaction begins, we can use data, artificial intelligence, to measure sentiment, customer sentiment. And in the course of…

As a consumer, sometimes you have difficulties with a certain company leaving you with an experience that colors your opinion…

Andy: Yeah, it’s a great question. I think today artificial intelligence is certainly capturing all of the buzz, but what…

I think the same applies when we talk about either agents or employees or supervisors. They don’t necessarily want to…

In the aftermath of Thursday’s massive outage, which AT&T said was caused by “the application and execution of an incorrect…

Artificial Intelligence or AI is something nearly all big companies are using to get ahead of the competition but the…

Rivalries exist everywhere, even in the tech world. In the early days of home computing, it was IBM vs. Apple.…

How artificial intelligence is revamping customer call centers – CBS News Watch CBS News Everyone gets angry over customer service…